Why You Should Hold off On the New Blackberry Update

BlackBerry has suspended the release of update version 10.3.1.1581 due the update causing several issues with devices.

For now, TELUS is working with BlackBerry to:
  • ensure repairs sent regarding this issue are not classified as No Fault Found, and
  • to determine if BlackBerry will support out-of-warranty repairs for impacted devices.
Details

Affected devices:
  •   BlackBerry Q5
  •   BlackBerry Q10
  •   BlackBerry Z10
  •   BlackBerry Z30

Potential issues experienced after updating to software version 10.3.1.1581:

Device does not:
  •   connect to a network.
  •   boot up.
  •   accept a charge
  •   receive email notifications
Device experiences increased battery drain.

Action

If you are experiencing nay of these issues, please attempt the following:

1.     Attempt a Factory Reset.
2.     If the issues persist and the device is under warranty, send it for repair.


Source: TELUS

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