Critical Software Update for the Samsung Galaxy Note 4
Background Samsung has released a critical software update for the Galaxy Note 4 to fix many issues relating to the fingerprint scanner. This update is critical to avoid unnecessary DOA returns and repairs that will negatively impact our Customer's First promise. Enhancement and fixes The critical software update will apply the following enhancements and fixes: Qualcomm patches to address: fingerprint scanning issue possible software update freezes and front camera issues Enhanced connection with Gear VR When to install the software update The software update must be installed: upon activating all new Galaxy Note 4 devices. Install the software update in-store, or instruct customers on how to perform the update on their own. before preforming a DOA or sending Galaxy Note 4 device for repair if the customer is experiencing issues with the fingerprint scanner. If issues continue after this update, please follow normal troubleshooting steps. Action ...